Refund and Returns Policy for Stylex Charm
Effective Date: October 15, 2024
At Stylex Charm, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a flexible refund and returns policy. Please read below for the details of our policy.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The product must be unused, unworn, and in the same condition that you received it.
- It must be returned in its original packaging, including tags and any accessories.
- The return request must be made within 30 days of the purchase date.
2. Non-Returnable Items
Certain types of items are exempt from being returned. These include:
- Items on sale or marked as final clearance.
- Personalized or custom-made products.
- Gift cards.
3. Refund Process
Once your return is received and inspected, we will notify you via email of the status of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
4. Late or Missing Refunds
If you haven’t received a refund yet, please check with your bank or credit card company as processing times may vary. If you’ve done this and still have not received your refund, please contact us at [email protected] for further assistance.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [email protected] with the details. Once approved, we will provide instructions for returning the item.
6. Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective or the wrong product was sent. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the issue. We will arrange for a replacement or refund, depending on your preference.
8. How to Initiate a Return
To start a return, email us at [email protected] with your order number and the reason for the return. We will respond with further instructions and the return address. Please do not send your purchase back without prior confirmation from our team.
9. International Returns
For international orders, customers are responsible for return shipping costs, and any customs or duties fees incurred during the return process.
10. Contact Us
If you have any questions about our refund and returns policy, feel free to contact us:
- Email: [email protected]
- Phone: 574-221-6222
- Address: 1949 Sharon Lane, Plymouth, Indiana, United States
At Stylex Charm, your satisfaction is our top priority. We are here to assist you with any concerns and ensure a smooth return process if needed. Thank you for choosing Stylex Charm!
